Shipping & returns
DELIVERY
All orders with cleared payment received by 12 noon GMT are sent that day (Mon-Fri excluding bank holidays).
Delivery within Ireland including Northern Ireland is a next day service and made through our courier partner Fastway Couriers, all other deliveries are made through our local postal service.
Delivery rates are as follows:-
1. Delivery within Ireland including Northern Ireland is €8.00 - EcoXpress or Fastway Courier service
2. Delivery outside of Ireland - Registered (Trackable) Post €20.00
Free shipping is available on all purchases made over €100 within Ireland only.
Approximate delivery times are:
Ireland - Next day service
UK & mainland Europe - 3 to 5 days
USA - 5 to 8 days
Rest of the World - 8 to 11 days
RETURNS
We hope you will be delighted with your purchases. However, if not, items may be returned within 14 days of receipt, for a full refund or exchange (subject to availability). The item must be returned unworn and in the same condition it left our dispatch including any tags or boxes which came with the item. Buyers are responsible for paying any postage costs of the returned item unless the item is not as described.
HOW TO RETURN
To receive confirmation that the return will be accepted you will need a Return Merchandise Authorization number (RMA). Any item returned without this number cannot be accepted and will be returned to the purchaser.
Please follow these 3 steps:
1. Please contact us by emailing [email protected] within 48 hours of receiving your order, giving your reason for return and stating the invoice number found on the invoice, confirmation or dispatch email.
2. Once confirmation has been given for a return, please complete the returns form which was included in your delivery and remember to input the RMA number. If you did not receive a returns form you may download one here
3. We advise that you should return the item(s) by registered post or similar which will allow you to track the item(s).
The return address is: EscapeBoutique.com, Mill Road, Greystones, Co. Wicklow, A63 PD70, Ireland.
EscapeBoutique.com is not responsible for any returns lost or damaged in the post. EscapeBoutique.com will not accept returns outside 14 days of receipt or items that have been worn or tags removed unless the item is faulty. These items will be returned to the purchaser at their own cost.
if you have any questions please feel free to call us during our opening hours on + 353 1 2871524 and we'll be happy to assist.